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FAQ's | You Care FAQ's

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CUSTOMER FAQs

About You Care Lifestyle

1. Can you tell us more about You Care Lifestyle

Refer section on About us to know more about You Care Lifestyle, our history and evolution, our philosophy and vision, and the reasons for you to explore our store.

Order & Delivery related

2. I have placed an Order. How do I track the status of my order?

You can track the status of your order by logging into your youcarelifestyle.com account. Once you place an order, you will receive an SMS and an email with the tracking details to make it easier for you to track the status of your order.

3. I have ordered multiple products from different vendors. Will all the products be delivered together?

youcarelifestyle.com does not keep any product inventory. The orders placed by customers are shipped by individual partner sellers. Hence your order for multiple products will be delivered at different times across days. You can track the status of the Order in your customer login. You will be notified about the status of your order via email as well as SMS.

4. The status of my order is showing as delivered, however, I have not received the products

Many societies have placed restrictions on permitting door deliveries. The order might be with the security or at the reception. Please check with your family members and neighbour as they might have collected your order in your absence. If the problem still persists, email us at support@lukeswellnessmarket.com along with your order details.

5. I have received a different product from what I had ordered. How can I report it?

Please send us a mail at support@lukeswellnessmarket.com along with the images of the product received with the order details. Our team will get back to you and get the right product delivered to you. Please refer to our cancellation, refund, and return policy.

6. I have received a defective product. Please process my refund

We apologize for the inconvenience caused. Please send a mail to support@lukeswellnessmarket.com along with the details and images of the defective product received with the order details. Our team will get back to you and get the product replaced or we shall process a refund based on your instructions. Please refer to our cancellation, refund, and return policy.

7. How do you calculate the delivery charges?

The Order that you have placed is directly delivered by the respective vendors. There might be multiple vendors working at the same time to deliver your products from different geographies. The delivery charges are calculated based on your address, the number of vendors delivering the products, their location, and the cart value for each of the vendors and in totality. The delivery charges can be found at the time of checkout. To minimize the delivery charges, check the slabs for delivery charges displayed on the product page for each vendor and Order accordingly.

8. I am trying to place an Order but your website states- Pin-code not serviceable for this product.

We have products with a shelf life of less than 7 days that are delivered fresh, locally by our seller or logistics partner. These products are delivered within the City of the seller partner. There might be areas not serviceable by our logistics partner. We shall work with our logistics partners to make your pin-code reachable.

9. I was not at home when the courier person came. How do I get the products?

Generally, you will receive a message on the day of delivery or you may receive a call from the courier person asking for your preferred time of delivery.

The courier company will make two attempts for delivery, post which the parcel is returned to the seller.

You may inform suport@lukeswellnessmarket.com in case of any preferred timing and we shall pass the instructions to the courier company and try our best to get them to adhere to the instructions.

Payment Related

10. What are the payment methods that I can use for ordering from your website

We have tied up with popular payment gateways for offering various modes of online payment such as net banking, credit and debit card, UPI, wallets.

At this point, we are not offering a COD facility due to difficulties faced in collecting cash from customers due to movement restrictions placed by societies on door deliveries.

11. I got a message from my bank stating money has been deducted for the Order, but due to some internet issue at my end, your website is stating payment unsuccessful.

Generally, for all such failed transactions you will receive an auto credit, back into your account within 24 hours. You can retry placing your order with a stable internet connection.

In case you are debited twice and we receive both the amounts, we shall process a refund of the excess amount. Please reach out to us at support@lukeswellnessmarket.com for any support

Miscellaneous

12. I reside outside of India. Can I place an order with youcarelifestyle.com?

At present, we are delivering orders all over India. However, we are working with our delivery partners and would commence overseas deliveries within the next few months.

13. I want to change my contact details, how can I do that

You can login to your dashboard in your customer account and make the required changes. If you are unable to make the changes, please reach out to us at support@lukeswellnessmarket.com. You may not be able to change some of the details for security reasons

14. How can I reach your customer support team?

You can reach our customer support team at support@lukeswellnessmarket.com or you can call us at +91 7059700700