You may cancel the orders which have not been shipped by using the order cancellation feature on our Site and/or Application. In such cases, the order will be cancelled, and if it is a pre-paid order then the product price will be refunded to you within 5 business days, after the cancellation request is duly processed by us. However, please note that the payment gateway charges for payment as well as for refund transaction shall be deducted.
Orders once shipped cannot be cancelled for any reason and there shall be no refund, except if:
The End Users should send photographs of the goods on email id provided below. If the Seller /Brand is satisfied on the reasons for cancellation and the return conditions are met, the order can be cancelled. We may arrange for the pickup of such products. Please do not accept any damaged consignments from courier company.
youcarelifestyle.com shall not unilaterally cancel any order once placed. However, in the event if it is not possible to deliver the product for which the order is placed, youcarelifestyle.com reserves its rights to cancel such order by giving You an intimation of the same. In the event that youcarelifestyle.com cancels an order, youcarelifestyle.com shall notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. In such cases, the order will be cancelled, and the money will be refunded to you within 5 business days after the cancellation is duly processed by Us.
In the event if the product received by You is damaged during shipment or transit or is defective or is an incorrect /wrong product, or has shelf life less than what was displayed, You can contact Our customer service team for returning or replacing the same. In case the product purchased by You from the Site and/ or Application is eligible for return or replacement, then You may request for a return or replacement of the product within 3 days of delivery by following these steps:
In the unlikely event of damaged, defective or different item delivered to You, We will provide a full refund or free replacement, as applicable. We may contact You to ascertain the damage or defect in the product prior to issuing refund/replacement. Please allow one to three weeks from the day of your replacement request, to complete the process
Please note that sellers may have their own return policies which might make the products ineligible for return, amongst others. You are requested to peruse the return policies of the respective seller. In case of a conflict between youcarelifestyle.com’s and the sellers’ return policies, the return policy of the seller shall prevail.
Returns will not be accepted under any of the following conditions:
Please note: For certain marketing campaigns or sale periods, special return/exchange/refund rules may apply with specific terms and conditions. Information regarding this would be made visible to the End User on the Site and/or Application. For any clarification, please feel free to contact our customer care.